The replacement Tap is attached to the lower tank of the Countertop model.
Posted by Jeff on 2nd May 2017
First off best customer service at Santevia. Second, the system takes a long time to filter at first. You need to run the system through 2 full tanks when you get it so expect not to drink the first day. The filter gets faster as its used. After the first day its fairly easy to keep ahead of the supply and that's from a household of 2 adults where we only drink water. I feel like a family of four would be fine as well. Mine didn't come with a faucet but Santevia sent it over after the quickest phone call. Thanks again!
Posted by Unknown on 6th Feb 2017
I'm so glad you improved your water tap system. We had been using the old one with the pin and the pin would often come out and also the water dispensed way too slow. This one works so much better!
Posted by Semir on 11th Jan 2017
I was impressed with the courteous and speedy service I found with the Santevia representatives.
Posted by Tracey Horrocks on 23rd Nov 2016
I love this company! The product is excellent and the service is first rate. I have had my countertop water filter for over 7 years and have replaced two parts in that time. The new tap is so much better than my original. Thank you and keep up the excellence. It is appreciated!
Posted by Unknown on 7th Nov 2016
Finally purchased it and now have installed it. 1st day of use and it is so much better than the old one. Easier to lift and water runs more quickly into the containers/cups, etc.
Posted by Unknown on 25th Aug 2016
The new tap replacement is great, we love it.
Posted by Wayne Hellquist on 23rd Aug 2016
This tap works better than the one it replaced as it seems to have a better flow and is easier to use. The shipment arrived in a few days.
Posted by Unknown on 18th Aug 2016
More effective than the previous one.
Posted by Shan on 16th Aug 2016
This tap works great! And it was at my door in less than 48 hours from ordering it which is pretty crazy!
Posted by Unknown on 3rd Aug 2016
The flow is better and I hope the durability.
Posted by Jamie on 28th Jul 2016
Love the new design better than the previous one. Was shipped and received VERY quickly. Love this product!
Posted by Unknown on 14th Jul 2016
We like this spout better than older design, which was not so user friendly.
Posted by Les Monita on 31st May 2016
The original tap comes with chrome and white and is more versatile since you can either pull up to allow water flow or push for a one hand operation. The only replacement available is this blue, two hand model. Plus you have to pay more for shipping then the price of the product.
Thank you for your feedback. We switched from the older "Chrome" tap back in June of 2014 due to some quality control issues. The "Chrome" tap was not performing o Santevia's standards, so we since replaced it with the "Blue" version which has proven to be much more reliable.
Please note that shipping costs are calculated based on location, package size, and weight.
Customer Service Rep
Santevia Water Systems
Posted by Vans on 29th Apr 2016
Upon cleaning my Santevia water filter and replacing the filters, the tap seemed to stop working. I ordered a new one and noticed the design had changed allowing more free-flowing water to come out! It still uses the magnet to propel water out but it's a much better design.
Posted by elaine nowak-wheeler on 12th Apr 2016
I like my new and improved spout must better then the old one. I was always afraid of breaking the previous spout and I finally did. the new spout also will stay on, if you pull it straight up. It also looks more appealing then the old one.